OnTrac has a consumer rating of 1.11 stars from 693 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about OnTrac most frequently mention customer service, next day and front door problems. OnTrac ranks 234th among Shipping sites.
In this regard, What happens if OnTrac loses your package?
A recipient at the delivery address has refused the package. We will hold the package at the local facility and will contact the shipper for instructions.
Then, Does OnTrac steal packages? An OnTrac delivery driver is behind bars after swiping more than 300 packages over the course of the stay-at-home order, according to Visalia police. Detectives said the thefts began in March. Francisco Flores, 25, marked dozens of packages “delivered” but instead kept the merchandise for himself, police said.
In this way, Why do companies use OnTrac?
Consumers are ordering more and more things online as e-commerce grows. As a result, logistics companies like OnTrac benefit because they get the items to the recipient. Parcel providers and forwarding companies, such as OnTrac, can anticipate higher order quantities as e-commerce expands.
Will OnTrac leave packages at the door?
At the discretion of OnTrac, certain shipments may not be released without a signature, even when authorization has been given. OnTrac will not accept liability for service or claims when the shipper has authorized us to leave a package without obtaining a delivery signature.
Is OnTrac fast?
Packages shipped with OnTrac typically arrive one to two days faster than the national companies’ Ground services.
Does OnTrac knock?
OnTrac regularly throws packages in the general vicinity of the front door in San Francisco. Also, because they don’t knock, ring a doorbell… get out of the truck to place the package in a hidden way, there are cars that follow the truck and just grab packages as they are being tossed out.
What carrier is OnTrac?
OnTrac is a regional parcel carrier that serves the eight largest states in the Western U.S. OnTrac was founded as a small parcel delivery company in California in 1991 and has expanded to serve seven additional states: Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho.
Does OnTrac deliver USPS?
OnTrac delivers through USPS as part of its DirectPost program. In this program, OnTrac receives shipments, then injects them into the postal service’s mail stream.
What carrier does OnTrac use?
OnTrac delivers through USPS as part of its DirectPost program.
Does OnTrac deliver late at night?
Working late on that important project? Keep going! OnTrac now has many conveniently located Drop Boxes throughout our service area with pickup times as late as 10pm!
Is OnTrac different from UPS?
“The difference is we’re providing ground delivery at postal rates.” OnTrac offers next-day ground deliveries for distances of up to 500 miles, a service not provided by FedEx or UPS as they use more expensive airfreight services to deliver next-day shipments over that distance.
Does OnTrac have their own trucks?
The most significant difference between OnTrac and other commercial transport companies is that OnTrac does not own the trucks or employ the drivers. Although these drivers and their vehicles display the OnTrac logo, each individual driver is consider an independent contractor, or 1099 contractor.
Is OnTrac a delivery company?
Welcome to OnTrac!
We provide an affordable logistics network that speeds up ground delivery so companies can delight shoppers with world-class service and save money on shipping.
Is OnTrac a shipping company?
OnTrac is a privately held logistics company that contracts regional shipping services in the Western United States.
Who is the owner of OnTrac?
Express Messenger Systems, Inc.
OnTrac started in 1991 as California Overnight. It was a division of its now 60-year old parent company Express Messenger Systems, Inc.
How do I contact OnTrac?
For more information about OnTrac Messenger and our full line of services, click here or call 888.334. 5001.
How long does OnTrac take to deliver once out for delivery?
Shipments that may take two days to deliver with National Carriers arrive next-day with OnTrac Ground.
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Fewer Fees & Surcharges.
| 2022 Fees & Surcharges | OnTrac |
|---|---|
| Large Package Surcharge / Oversize Fee | $120.00 |
| Future On-Call Pickup Fee | $7.00 |
| Saturday Package Delivery | $16.00 |
Does OnTrac ship on weekends?
Packages picked up on Friday can be delivered on Saturday for an additional charge of $16.00 per shipment. For Saturday delivery, choose the Saturday Delivery option in the OnTrac Software or WebOnTrac.
Is OnTrac cheaper than USPS?
Overview. As a shipping carrier option, OnTrac offers fast package delivery services and competitive rates for ground shipping. However, nearly all of their rates are more expensive than USPS. Additionally, you won’t get as deep of discounts on OnTrac’s postage as you would buying USPS postage through shipping software …
Does OnTrac use their own trucks?
The most significant difference between OnTrac and other commercial transport companies is that OnTrac does not own the trucks or employ the drivers. Although these drivers and their vehicles display the OnTrac logo, each individual driver is consider an independent contractor, or 1099 contractor.
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Last Updated: 24 days ago – Co-authors : 13 – Users : 21