Support agents are available 24 hours a day, seven days a week, so there is always someone available to lend a hand.
In this regard, How do I report a problem with Instacart?
- Click the 3 horizontal lines in the upper left corner and select Your Orders.
- Click Report a problem on the relevant order.
- Select the issue you experienced.
- If you selected an item issue, choose the affected item(s).
- If you selected an issue under Other issues, choose the specific issue.
Then, How do I contact Shopper support? 
In this way, How do you chat on Instacart?
Open the Instacart app while your order is in progress.
- Tap the 3 stacked horizontal lines in the upper left corner.
- Tap Your orders.
- Tap the current order.
- When your current order screen appears, tap the chat bubble icon in the upper right corner.
- Send your message.
How do I contact Instacart Canada?
For customer service inquiries, please review Your Account Settings, visit Instacart’s Help Center, or call our Community Operations team at 1 (888) 246-7822.
Why did Instacart charge me $100?
Why Did Instacart Charge Me $100? If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it.
How much do you tip Instacart?
Instacart recommends a 5% tip, which is much less than the average 15% restaurant tip. You can add this on virtually to the order for them to receive it instantly once they finish the job. However, 5% should be the bare minimum. Always tip more for great service!
Why is my Instacart account deactivated?
One of the most common reasons for an Instacart deactivated account is: Sharing your Instacart account with a friend or bringing anyone along (including a partner or minors) who does not have an Instacart Shopper account while providing services on the platform. The Shopper guidelines are pretty clear about it.
How do you get deactivated from Instacart?
You’re Participating in Fraudulent Activity
If you’re using a bot to pick up extra gigs, Instacart can deactivate your account. When you attempt to use bots on the app to pick up more gigs, you’re violating the agreement, which states you will not alter the app in any way.
Why did Instacart charge me $25?
Why is my card charged with a temporary authorization hold? We place a temporary authorization hold for a slightly higher amount than your estimated order total.
Why did Instacart charge me $10?
When you place your order Instacart places a temporary authorization hold for 15% higher than your total order at checkout. This authorization hold is placed in case your total is higher due to special requests, added items, replacement items, or weight adjustments.
How much should I tip for 2021 Instacart?
So how much do you tip on Instacart? General consensus is to always aim to tip 20% as the average tipping rate. If a shopper goes above and beyond by, say, keeping in contact about the items you selected, you can tip more.
Is $25 a good Instacart tip?
Tips are optional and the best way to demonstrate your recognition and appreciation of service. Instacart’s default for tipping is 5% or a percentage of your most recent order, whichever is higher. Instacart suggests a minimum $2 tip per individual delivery.
How much do Instacart Shoppers make without tips?
How much do Instacart Shoppers make before tips? Instacart Shoppers earn approximately $14,000 a year before tips and $28,000 total on average per year. It’s not a fixed-income but is based on the number of jobs they choose to take.
Has Instacart been hacked 2021?
US-based grocery delivery and pick-up service Instacart has disclosed a security incident that involved unauthorized access of customer information by two support agents from a third-party vendor retained by the company.
Can I get rehired at Instacart?
It is possible to get rehired by Instacart after an account deactivation, but you will have to have proof to show their Shopper support. If you cannot get reactivated after a “firing,” there are less-than-honest avenues to get shopping again, but your best bet might be to try a different delivery service.
Can you reapply to Instacart?
1 answer. No, once your account is deactivated, you can fight it but they will always say no. It doesn’t matter how good of a worker you are, they can still do that to you whenever they feel like it.
Do Instacart shoppers get penalized for mistakes?
Instacart Shoppers do not have their pay docked for making mistakes or receiving a bad review. However, Instacart Shoppers do get rated by customers, and the Instacart system, in turn, rewards higher-rated Shoppers with more orders than those who receive a mediocre or poor rating.
How do I reapply for Instacart?
1 answer. No, once your account is deactivated, you can fight it but they will always say no. It doesn’t matter how good of a worker you are, they can still do that to you whenever they feel like it.
Can you dispute Instacart charge?
We recommend talking to us before disputing unknown charges directly with your bank. When a dispute is filed, the associated Instacart account is placed on hold during the investigation, which can take up to 90 days.
Do Instacart shoppers pay for missing items?
Instacart Shoppers do not pay for missing items, as they may not be responsible. When customers report missing items, Instacart investigates, and when it’s confirmed, it offers to refund the customer or credits them. That way, they can either have their money back or order again.
Why am I being charged an Instacart subscription?
What is the service fee on my order? The service fee helps support the Instacart platform and covers a broad range of operating costs including shopper operations, insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering your order.
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Last Updated: 11 days ago – Co-authors : 10 – Users : 10