If you discover a problem after you receive your order, you can return any wrong or unacceptable item directly to your local store or contact us by phone at 1-800-KRO-GERS (1-800-576-4377) or send us a message by clicking here.
Similarly, What happens if I don’t pick up my Kroger pickup?
If you’re unable to pick up your order on the scheduled date, the items in your order will be restocked in the store, and you’ll need to place your order again.
Consequently, Can I tip Kroger pickup? Unlike Instacart and Shipt stores, Kroger doesn’t accept tips for grocery pickup services. This is money you don’t have to pay compared to an Instacart-powered store like Publix or ALDI.
Keeping this in consideration, Do I tip the Kroger delivery person? With Kroger Delivery, your smile is our reward. No tipping please. Third-party partners like Instacart can accept tips. These drivers are paid a flat rate per delivery by our third-party partners, but 100% of any tip you provide goes directly to the driver.
How do I dispute an Instacart order?
- Click the 3 horizontal lines in the upper left corner and select Your Orders.
- Click Report a problem on the relevant order.
- Select the issue you experienced.
- If you selected an item issue, choose the affected item(s).
- If you selected an issue under Other issues, choose the specific issue.
Do missing items affect Instacart?
Instacart doesn’t make its shoppers pay up when items or orders go missing, but shoppers do get penalized in other ways. Generally, a missing item or an entirely missing order would be cause for a low rating for many customers.
Do Instacart shoppers pay for missing items?
Instacart Shoppers do not pay for missing items, as they may not be responsible. When customers report missing items, Instacart investigates, and when it’s confirmed, it offers to refund the customer or credits them. That way, they can either have their money back or order again.
Do Instacart shoppers get in trouble for missing items?
“INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. They offer no department, resource, phone number or other, for us to dispute these issues.
Do Instacart Shoppers know if you complain?
Shoppers see their ratings, but it’s hard for them to know for a fact which customer gave a particular rating. So, if a complaint or compliment is “vague”, it’ll be difficult for a shopper to know which customer wrote it.
How do I return an item to Instacart as a shopper?
To request a refund due to order issues, you must make your request within 7 days of your pickup or delivery. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won’t see refunds in your Instacart account.
What happens when a customer reports a missing order on Instacart?
When a customer reports *an entire order missing*, T&S will email notifying of the report with opportunity to report it as fraud. Entire Order Missing is more severe than any other order/item issues, but instacart will also investigate for potential fraud reports like that.
Do Instacart shoppers know if you complain?
Shoppers see their ratings, but it’s hard for them to know for a fact which customer gave a particular rating. So, if a complaint or compliment is “vague”, it’ll be difficult for a shopper to know which customer wrote it.
Why is Instacart so slow for shoppers?
Another reason Instacart is slow is that you’re not shopping at the best Instacart times. Jobs like Instacart rely on supply and demand, so if there aren’t many customers ordering groceries, there are fewer batches to go around for Shoppers.
Why do ratings get removed on Instacart?
So, it’s a lot of things that are not your fault, and then you get rated a bad score.” In 2020, as the pandemic was raging, Instacart said it suspended the rating system, seemingly because of its negative impact on shoppers’ earnings.
What is the problem with Instacart?
“Over the last 5 years, Instacart has been relentlessly gutting shoppers’ wages, exploiting its improperly classified workforce, and outright stealing shoppers’ wages and tips on its path to its highly anticipated public offering,” Gig Workers Collective wrote.
Do Instacart shoppers steal?
No, particularly they do not steal items: the shoppers love their job as much as we love our money. Besides, for the fact that they are rated based on their services and people always look for high-rated profiles to ensure safety.
Can I change Instacart pickup to delivery?
From the menu, click Your orders. Locate the order you’re rescheduling and click View Order Details. On the Order Details page, in the Order Info box on the right side of the page, click Edit. Choose a new delivery time and/or date.
How do you do substitutions on Instacart?
Update item replacement choices
- At the top left, click the 3 horizontal lines.
- Click Your Orders.
- Select the order you want to update.
- Under the item you’d like to update, click Edit replacement option.
- Choose your preferred replacement option.
How do I change my pickup from Instacart?
Pickup locations
- Select the retailer from which you’d like to place your order.
- If the retailer offers both delivery and pickup, select Pickup.
- Choose your preferred pickup location on the map.
How much should you tip Instacart?
100% of your tip goes directly to the shopper delivering your order. The default tip is 5% or the percentage you chose for your most recent order, whichever is higher. There is a minimum suggested tip of $2 per individual store delivery.
How do you cheat on Instacart?
What are the best times to drive for Instacart?
Generally, peak times on Instacart are from 4 p.m. to 8 p.m. from Monday through Friday, and then all day on the weekend. Parents are picking up their little ones from school, and people are just getting home from work. The last thing they want to do is make an extra trip to the store for their groceries.
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Last Updated: 8 days ago – Co-authors : 11 – Users : 21
