You can call the company at 1 (888)246-7822.
In this regard, How do you report a problem to Instacart?
- Click the 3 horizontal lines in the upper left corner and select Your Orders.
- Click Report a problem on the relevant order.
- Select the issue you experienced.
- If you selected an item issue, choose the affected item(s).
- If you selected an issue under Other issues, choose the specific issue.
Then, Does Instacart have live chat? In-app chat support
That’s why we’re introducing a new chat feature that lets you directly connect with a support agent in the shopper app, making it easier for you to get the help you need and get back to your day.
In this way, How do I get a refund from Instacart?
To request a refund due to order issues, you must make your request within 7 days of your pickup or delivery. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won’t see refunds in your Instacart account.
Do Instacart Shoppers know if you complain?
Shoppers see their ratings, but it’s hard for them to know for a fact which customer gave a particular rating. So, if a complaint or compliment is “vague”, it’ll be difficult for a shopper to know which customer wrote it.
Why is Instacart taking so long?
Instacart is one of the biggest and best online grocery delivery services out there, but in some cases, its delivery time leaves a lot to be desired. One of the main reasons is they don’t have enough shoppers to cope with the surge in demand as more and more people switch to grocery delivery and pickup.
Why did Instacart charge me $100?
Why Did Instacart Charge Me $100? If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it.
Why is my Instacart account deactivated?
One of the most common reasons for an Instacart deactivated account is: Sharing your Instacart account with a friend or bringing anyone along (including a partner or minors) who does not have an Instacart Shopper account while providing services on the platform. The Shopper guidelines are pretty clear about it.
Can someone help you with Instacart?
No, unless your friend is also an Instacart employee, you will not be able to drive for Instacart with them. It is against Instacart rules to purchase with a person who does not have a personal customer account or who is not the employee of Instacart. It is quite understood that you’d want to bring a friend along.
Does Instacart refund the difference?
Keep in mind you’ll be refunded or charged for the difference in price for replacement items. If you have order notifications turned on, look for alerts when an item is replaced or refunded.
Can I cancel Instacart?
You can cancel an order for a full refund without any additional fees before a shopper begins shopping. If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15.
Do you get a receipt with Instacart?
View digital receipt
Once your delivery is complete, we’ll send you an email copy of your full receipt that you can easily access in your email inbox. If you’re not receiving Instacart emails, please check your junk/spam folder! You can also view your delivery receipt in your Instacart account.
Do Instacart shoppers get in trouble for missing items?
Instacart doesn’t charge Shoppers for missing items. But it has a rating system through which customers rate the quality of the service they’re being provided by a Shopper. It stands to reason that a low rating would be given if one were to find out that items that one needs urgently and has been paid for are missing!
Do Instacart shoppers get in trouble for wrong items?
“INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. They offer no department, resource, phone number or other, for us to dispute these issues. Yet they can resolve a customer complaint in an hour!”
Why is Instacart so slow for Shoppers?
Another reason Instacart is slow is that you’re not shopping at the best Instacart times. Jobs like Instacart rely on supply and demand, so if there aren’t many customers ordering groceries, there are fewer batches to go around for Shoppers.
Why is no one taking my Instacart order?
Why are no shoppers picking up your order? It could be because they are very busy and do not have the capacity to add your order to their batch, or your tip is too small. But if the tip is the same as another smaller order, Shoppers will naturally choose that one instead.
What happens if your Instacart is late?
Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. This offer is non-transferable. Late arrival – the order arrives after the end of the scheduled delivery or pickup window.
What if no one accepts my Instacart?
If none of them accept it, the app will continue to pass on the order to different groups of shoppers. But if there are no shoppers available, the Instacart app will cancel your order. If you were charged during the waiting period, then you should expect a refund.
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Last Updated: 28 days ago – Co-authors : 5 – Users : 13