Dial 1-888-246-7822 if you live in the United States.
In this regard, What is Instacart trust and Safety?
Instacart’s Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment.
Then, How do I email Instacart Trust and Safety team? You can contact Instacart email support at help@instacart.com.
In this way, How does a shopper contact Instacart?
We’ve always made support available via email or phone call. Now, shoppers can contact our support team directly through the shopper app.
Do I need to wear a mask for Instacart?
Any active shopper who needs a face mask can order a health and safety kit free of charge, even if they’ve already ordered and received one from Instacart earlier this year.
Do I need to wear a mask while doing Instacart?
“As cases of COVID-19 continue to rise across North America, we’re taking additional steps to create a safe experience for customers and shoppers,” said Nilam Ganenthiran, president of Instacart. “Beginning today, we’re rolling out a new policy asking both shoppers and customers to wear a face mask.
Are you supposed to help Instacart?
Should I tip Instacart more if they bring groceries upstairs? Instacart Shoppers deserve to receive an additional tip for bringing groceries upstairs, providing other extra assistance, or for particularly large or heavy orders. Because as we’ve seen above, the contract only covers delivery to your door.
How do I reactivate my Instacart shopper account?
If you believe Instacart deactivated your account in error or due to a simple mistake, contacting Instacart customer service is the first step towards reactivation. Grocery delivery services such as Instacart, Shipt, and others don’t tolerate serious offenses.
Can I request a specific Instacart shopper?
No, unfortunately, there is no direct way for customers to select a specific shopper or driver on the Instacart app. However, you can ask your preferred shopper about their schedule and place your orders accordingly to increase your chances of getting the same shopper.
What is a good Instacart tip?
Instacart recommends a 5% tip, which is much less than the average 15% restaurant tip. You can add this on virtually to the order for them to receive it instantly once they finish the job. However, 5% should be the bare minimum. Always tip more for great service!
Do Instacart shoppers know if you tip?
Do Instacart shoppers know if you tip? Instacart shoppers know if you tip, can see the amount, and can select orders with a larger tip if more than 1 order is available at the same time. After all, they are independent contractors, not employees.
Can I use Instacart as proof of income?
If you want to run a verification of employment or income (VOE or VOI) for Instacart Shoppers, it’s recommended to use Truework employment verification services for Instacart. Alternatively, you can ask the shopper to provide a screenshot of the application that shows their earnings and employment.
How do I get proof of income from Instacart?
You can find a record of your earnings in the Earnings section of the Instacart Shopper app.
What are the rules for Instacart?
Full-service shopper
- 18 years of age or older.
- Eligibility to work in the U.S. or Canada.
- A smartphone with Android 5.0 or later, iOS 9 or later.
- A functioning, registered vehicle.
- Vehicle insurance, in accordance with local laws.
- Can lift 30+ pounds.
- Following Instacart’s food safety policies.
Is it safe to use Shipt?
Overall, Shipt is a reliable grocery delivery service that brings household essentials to your door. Still, there are a few drawbacks to ordering groceries online.
How does Instacart driver work?
Do Instacart shoppers go inside homes?
Instacart shoppers typically won’t bring your groceries inside your home. Instacart Shoppers usually maintain their policy of delivering your groceries to your doorstep only. But, several Instacart Shoppers will gladly offer additional assistance if you ask.
Does Instacart raise stairs?
Instacart Shoppers can go up outside flights of stairs such as those in apartment complexes. However, they do not typically go up a flight of stairs inside the customer’s home. Instacart’s contract says to deliver the order to the door, not to carry them inside.
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