Open the Instacart app while your order is in progress.
- Tap the 3 stacked horizontal lines in the upper left corner.
- Tap Your orders.
- Tap the current order.
- When your current order screen appears, tap the chat bubble icon in the upper right corner.
- Send your message.
Similarly, Does Instacart have good customer service?
Instacart has a consumer rating of 1.27 stars from 1,943 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Instacart most frequently mention customer service, credit card and grocery store problems.
Consequently, How do I report a problem with Instacart?
- Click the 3 horizontal lines in the upper left corner and select Your Orders.
- Click Report a problem on the relevant order.
- Select the issue you experienced.
- If you selected an item issue, choose the affected item(s).
- If you selected an issue under Other issues, choose the specific issue.
Keeping this in consideration, Does Instacart have live chat? In-app chat support
That’s why we’re introducing a new chat feature that lets you directly connect with a support agent in the shopper app, making it easier for you to get the help you need and get back to your day.
How do I get a refund from Instacart?
To request a refund due to order issues, you must make your request within 7 days of your pickup or delivery. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won’t see refunds in your Instacart account.
Why is Instacart taking so long?
Instacart is one of the biggest and best online grocery delivery services out there, but in some cases, its delivery time leaves a lot to be desired. One of the main reasons is they don’t have enough shoppers to cope with the surge in demand as more and more people switch to grocery delivery and pickup.
Do Instacart shoppers get penalized for mistakes?
Instacart Shoppers do not have their pay docked for making mistakes or receiving a bad review. However, Instacart Shoppers do get rated by customers, and the Instacart system, in turn, rewards higher-rated Shoppers with more orders than those who receive a mediocre or poor rating.
How do I contact Instacart Canada?
For customer service inquiries, please review Your Account Settings, visit Instacart’s Help Center, or call our Community Operations team at 1 (888) 246-7822.
Why is my Instacart account deactivated?
One of the most common reasons for an Instacart deactivated account is: Sharing your Instacart account with a friend or bringing anyone along (including a partner or minors) who does not have an Instacart Shopper account while providing services on the platform. The Shopper guidelines are pretty clear about it.
How much is Instacart a month?
Instacart Express costs $9.99 per month, or $99 per year. At the time of writing, the service was offering a 14-day free trial. With Instacart Express, all delivery fees are waived for grocery orders over $35. Additionally, Instacart Express users have lower service fees.
Does Instacart refund the difference?
Keep in mind you’ll be refunded or charged for the difference in price for replacement items. If you have order notifications turned on, look for alerts when an item is replaced or refunded.
Can I cancel Instacart?
You can cancel an order for a full refund without any additional fees before a shopper begins shopping. If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15.
Do you get a receipt with Instacart?
View digital receipt
Once your delivery is complete, we’ll send you an email copy of your full receipt that you can easily access in your email inbox. If you’re not receiving Instacart emails, please check your junk/spam folder! You can also view your delivery receipt in your Instacart account.
Why is Instacart so slow this week?
Another reason Instacart is slow is that you’re not shopping at the best Instacart times. Jobs like Instacart rely on supply and demand, so if there aren’t many customers ordering groceries, there are fewer batches to go around for Shoppers.
Why is no one taking my Instacart order?
Why are no shoppers picking up your order? It could be because they are very busy and do not have the capacity to add your order to their batch, or your tip is too small. But if the tip is the same as another smaller order, Shoppers will naturally choose that one instead.
What happens if your Instacart is late?
Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. This offer is non-transferable. Late arrival – the order arrives after the end of the scheduled delivery or pickup window.
Can you get fired from Instacart?
If you’re an Instacart Shopper—as most of us independent contractors—you can get fired at any time. Instacart sends out an email before they disable a driver account with details about the problem.
Do Instacart Shoppers get docked for missing items?
Instacart does refund missing items. To request a refund, report the issue to customer support. After they’ve confirmed it, a refund will be processed. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days.
Do Instacart Shoppers get in trouble for missing items?
Instacart doesn’t charge Shoppers for missing items. But it has a rating system through which customers rate the quality of the service they’re being provided by a Shopper. It stands to reason that a low rating would be given if one were to find out that items that one needs urgently and has been paid for are missing!
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Last Updated: 23 days ago – Co-authors : 10 – Users : 7
