To speak to a Community Support member, call 1-888-246-7822. Note that you may have to wait a bit to speak to someone, especially if you’re calling during a busy time such as the afternoon delivery rush. The phone number is active 24/7, and the customer support representatives support both customers and shoppers.
Similarly, How do I access my Instacart account?
- On the app, tap the 3 horizontal lines in the upper left corner or on the website, click the 3 horizontal lines at the top left.
- Select Your account settings (app) or Account settings > Your account settings (website)
- Select Addresses.
Consequently, How do you chat with Instacart shopper? Chat with your shopper
- Tap the 3 stacked horizontal lines in the upper left corner.
- Tap Your orders.
- Tap the current order.
- When your current order screen appears, tap the chat bubble icon in the upper right corner.
- Send your message.
Keeping this in consideration, Does Instacart have live chat? In-app chat support
That’s why we’re introducing a new chat feature that lets you directly connect with a support agent in the shopper app, making it easier for you to get the help you need and get back to your day.
How do I contact Instacart Canada?
For customer service inquiries, please review Your Account Settings, visit Instacart’s Help Center, or call our Community Operations team at 1 (888) 246-7822.
Can I use someone else’s Instacart account?
The guidelines are clear that you cannot grant anyone access to your shopper account or delegate shopping responsibilities to them. It is not clear on whether or not another person can be in your vehicle when you are on the platform. Contact Instacart shopper support to clarify that.
Can I share Instacart account?
Can You Share Your Instacart Account? Yes, there is a “Group Cart” feature that allows you to share your Instacart account. To do this, you’ll need to click the “Create a group cart” button. A group cart allows you to shop together with friends and family.
Can I make another Instacart account?
Can You Make a Second Instacart Account? You cannot. Making a second Instacart account is a violation of the independent contractor agreement.
Can someone help you with Instacart?
No, unless your friend is also an Instacart employee, you will not be able to drive for Instacart with them. It is against Instacart rules to purchase with a person who does not have a personal customer account or who is not the employee of Instacart. It is quite understood that you’d want to bring a friend along.
Do Instacart shoppers get in trouble for missing items?
Instacart doesn’t charge Shoppers for missing items. But it has a rating system through which customers rate the quality of the service they’re being provided by a Shopper. It stands to reason that a low rating would be given if one were to find out that items that one needs urgently and has been paid for are missing!
How do I report a problem with Instacart?
- Click the 3 horizontal lines in the upper left corner and select Your Orders.
- Click Report a problem on the relevant order.
- Select the issue you experienced.
- If you selected an item issue, choose the affected item(s).
- If you selected an issue under Other issues, choose the specific issue.
Can I use someone else’s Instacart shopper account?
The guidelines are clear that you cannot grant anyone access to your shopper account or delegate shopping responsibilities to them. It is not clear on whether or not another person can be in your vehicle when you are on the platform. Contact Instacart shopper support to clarify that.
Can I use my wife’s Instacart account?
One cannot drive for Instacart with one’s husband unless the husband is also an Instacart employee. It is against Instacart regulations to shop with anyone who is not an Instacart employee with their own Instacart shopper account. It’s understandable why a person would like to have a spouse help them while they work.
Can you log into Instacart on 2 phones?
You can but you have to have a rooted or jailbroken phone so you can copy your Auth key from one logged in phone to another.
Can I use Instacart for multiple addresses?
If you’re sending a friend an Instacart order, you’ll add their address to the account, and double-check when you’re checking out that the order is going to the proper location. One other important thing to note: If someone in your cart has an Express membership, it’s to everyone’s benefit if they do the checking out.
How do I share my shopper link on Instacart?
Referrals
- Tap the 3 horizontal lines in the upper left corner.
- Tap Invite friends.
- Share your referral link via contacts, text, email, social media or other channels.
Can you get your Instacart account reactivated?
It is possible to get rehired by Instacart after an account deactivation, but you will have to have proof to show their Shopper support. If you cannot get reactivated after a “firing,” there are less-than-honest avenues to get shopping again, but your best bet might be to try a different delivery service.
Can Instacart fire you?
If you’re an Instacart Shopper—as most of us independent contractors—you can get fired at any time. Instacart sends out an email before they disable a driver account with details about the problem.
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Last Updated: 24 days ago – Co-authors : 11 – Users : 8
