Keep in mind you’ll be refunded or charged for the difference in price for replacement items. If you have order notifications turned on, look for alerts when an item is replaced or refunded.
In this regard, Do I have to approve replacements on Instacart?
The Instacart app will show you when your shopper makes a replacement. You have the option to approve or disapprove the replacement. If you don’t approve or disapprove the replacement, the shopper can still continue the order and proceed to checkout.
Then, Does Instacart charge extra for replacement? For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. If the replacement costs more, the difference is charged to the credit or debit card you added at checkout.
In this way, Does Instacart refund missing items?
Instacart does refund missing items. To request a refund, report the issue to customer support. After they’ve confirmed it, a refund will be processed. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days.
How do I change my Instacart replacement?
Update item replacement choices
- At the top left, click the 3 horizontal lines.
- Click Your Orders.
- Select the order you want to update.
- Under the item you’d like to update, click Edit replacement option.
- Choose your preferred replacement option.
Do Instacart shoppers pay for missing items?
Instacart Shoppers do not pay for missing items, as they may not be responsible. When customers report missing items, Instacart investigates, and when it’s confirmed, it offers to refund the customer or credits them. That way, they can either have their money back or order again.
What happens if Instacart is out of stock?
Stay by the phone. Instacart shoppers are taught that it’s better to pick a replacement for a customer than to send nothing if an item is out of stock. If you want to be sure you’ll like what they pick, stay glued to your phone.
What happens when a customer reports a missing order on Instacart?
Instacart doesn’t make its shoppers pay up when items or orders go missing, but shoppers do get penalized in other ways. Generally, a missing item or an entirely missing order would be cause for a low rating for many customers.
How do I report a missing item on Instacart?
- Click the 3 horizontal lines in the upper left corner and select Your Orders.
- Click Report a problem on the relevant order.
- Select the issue you experienced.
- If you selected an item issue, choose the affected item(s).
- If you selected an issue under Other issues, choose the specific issue.
How long is Instacart refund?
Requesting a refund
To request a refund due to order issues, you must make your request within 7 days of your pickup or delivery. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank.
Why is no one shopping my Instacart order?
Why are no shoppers picking up your order? It could be because they are very busy and do not have the capacity to add your order to their batch, or your tip is too small. But if the tip is the same as another smaller order, Shoppers will naturally choose that one instead.
Do Instacart shoppers get penalized for mistakes?
Instacart Shoppers do not have their pay docked for making mistakes or receiving a bad review. However, Instacart Shoppers do get rated by customers, and the Instacart system, in turn, rewards higher-rated Shoppers with more orders than those who receive a mediocre or poor rating.
Do Instacart shoppers know if you tip?
Do Instacart shoppers know if you tip? Instacart shoppers know if you tip, can see the amount, and can select orders with a larger tip if more than 1 order is available at the same time. After all, they are independent contractors, not employees.
Do Instacart shoppers know if you complain?
Shoppers see their ratings, but it’s hard for them to know for a fact which customer gave a particular rating. So, if a complaint or compliment is “vague”, it’ll be difficult for a shopper to know which customer wrote it.
What happens when Instacart cancels your order?
You can cancel an order for a full refund without any additional fees before a shopper begins shopping. If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15.
Can customers request a Shopper on Instacart?
There is NOT a way to request a certain shopper on Instacart or Shipt platforms. You can up the chances of him/her getting the order by making sure they are on the schedule when you place the order. Also placing it at a time when not a lot of people would be normally placing orders may help.
Should I tip my Instacart delivery person?
You should tip Instacart drivers. Instacart recommends 5%, but always tip more for great service. Like many in the service industry, a large amount of their pay comes from tips. And it’s good to know that 100% of the tip stays with the driver who’s shopping for you.
How much should you tip Instacart?
100% of your tip goes directly to the shopper delivering your order. The default tip is 5% or the percentage you chose for your most recent order, whichever is higher. There is a minimum suggested tip of $2 per individual store delivery.
What does refunded mean on Instacart?
If you noticed an incorrect charge on your Instacart bill, or if you were charged for something that wasn’t up to par, you are entitled to a refund. Here’s what you need to do to request one. If you are not happy with your order from Instacart, you can always return it and get a refund.
How do you cheat on Instacart?
Top Instacart Hacks For Instacart Shoppers
- Think About Which Batches You Accept. …
- Always Keep Your Receipt. …
- Look For Peak Pay Hours. …
- Look For The Busiest Grocery Stores And Areas. …
- Don’t Take Delivery Orders From Too Far Away. …
- Learn The Stores You Work. …
- Organize Your Shopping List For Faster Shopping. …
- Use Receipt Rewards Apps.
Is $25 a good Instacart tip?
Tips are optional and the best way to demonstrate your recognition and appreciation of service. Instacart’s default for tipping is 5% or a percentage of your most recent order, whichever is higher. Instacart suggests a minimum $2 tip per individual delivery.
Is 10 percent a good tip for Instacart?
Fortunately, you don’t have to worry too much about the right amount to tip them. Instacart recommends a 5% tip, which is much less than the average 15% restaurant tip. You can add this on virtually to the order for them to receive it instantly once they finish the job.
How much should I tip for 2021 Instacart?
So how much do you tip on Instacart? General consensus is to always aim to tip 20% as the average tipping rate. If a shopper goes above and beyond by, say, keeping in contact about the items you selected, you can tip more.
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Last Updated: 1 days ago – Co-authors : 16 – Users : 18