You can call the company at 1 (888)246-7822. If you have a more urgent question or just prefer to speak to a live human, then Instacart also has a support phone number you can call.
In this regard, Can you get fired from Instacart?
If you’re an Instacart Shopper—as most of us independent contractors—you can get fired at any time. Instacart sends out an email before they disable a driver account with details about the problem.
Then, How do I return an item to Instacart as a shopper? To request a refund due to order issues, you must make your request within 7 days of your pickup or delivery. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won’t see refunds in your Instacart account.
In this way, Can Instacart shoppers see my rating?
Yes, we do see compliments with our ratings. I know I really appreciate that bit of effort on the part of the customer — it can turn a hard day around.
Can someone ride with you while doing Instacart?
It is not permitted in Instacart’s terms of service for a Shopper to be accompanied by others while performing their duties because a trained person keeps a check so you will be unable to ride with anyone while working for Instacart.
Can you make a second Instacart account?
Can I have two or more accounts? Instacart allows only one personal account per person or household. However, you may use a secondary account for business purposes. Accounts aren’t limited to one delivery address, or even one ZIP code.
Has Instacart been hacked 2021?
US-based grocery delivery and pick-up service Instacart has disclosed a security incident that involved unauthorized access of customer information by two support agents from a third-party vendor retained by the company.
Why did Instacart charge me $100?
Why Did Instacart Charge Me $100? If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it.
Does Instacart charge for replacements?
For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. If the replacement costs more, the difference is charged to the credit or debit card you added at checkout.
Can I adjust Instacart tip?
You can change your tip on Instacart for up to a day after the order is delivered. Both the Instacart mobile app and website let you change the tip before or after you order. The default tip on Instacart is five percent or the last custom percentage you chose, whichever is higher.
Why do ratings get removed on Instacart?
So, it’s a lot of things that are not your fault, and then you get rated a bad score.” In 2020, as the pandemic was raging, Instacart said it suspended the rating system, seemingly because of its negative impact on shoppers’ earnings.
Why are my Instacart ratings disappearing?
Customers are not required to leave ratings, so a non-rating order is not included in the overall average. Ratings are refreshed overnight each night.
Can I do Instacart with my child?
You can NOT bring your kids or anyone else while you are shopping.
Do you have to wear your Instacart lanyard?
Do Shopper have to wear Lanyard the time? No, although a lanyard is provided it’s not mandatory while shopping it should be wore during deliveries to be identified…
Can Instacart shoppers have helpers?
It is against Instacart’s terms of service for a Shopper to have other people with them while doing their job. One person applied for the job, had their background checked, was engaged, and received training on how to get the job done. Thus, no one else can ride with you while you are working for Instacart.
Why is my Instacart shopper account deactivated?
Instacart Deactivation Policy
Per their deactivation policy, the reason behind many account deactivations has to do with a shopper violating their independent contractor agreement. When you sign up to work gigs with this platform, one of the main rules you agree to is that you will not make more than one account.
Can I get rehired at Instacart?
It is possible to get rehired by Instacart after an account deactivation, but you will have to have proof to show their Shopper support. If you cannot get reactivated after a “firing,” there are less-than-honest avenues to get shopping again, but your best bet might be to try a different delivery service.
Can two Instacart shoppers shop together?
Can 2 Instacart Shoppers shop together? Instacart Shopper accounts are approved on an individual basis. A single shopper is expected to serve the customer, and it is this single Shopper that is paid for that order. Thus, it is against Instacart’s rules for 2 Instacart shoppers to shop together on a single order.
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