We’re a phone call away
Our new Call Now feature lets you connect with an agent in under two minutes, with just one click in the app. Support agents are available 24 hours a day, seven days a week, so there is always someone available to lend a hand.
Similarly, How do I report a problem with Instacart?
- Click the 3 horizontal lines in the upper left corner and select Your Orders.
- Click Report a problem on the relevant order.
- Select the issue you experienced.
- If you selected an item issue, choose the affected item(s).
- If you selected an issue under Other issues, choose the specific issue.
Consequently, Why did Instacart charge me $100? Why Did Instacart Charge Me $100? If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it.
Keeping this in consideration, Can someone help you with Instacart? No, unless your friend is also an Instacart employee, you will not be able to drive for Instacart with them. It is against Instacart rules to purchase with a person who does not have a personal customer account or who is not the employee of Instacart. It is quite understood that you’d want to bring a friend along.
How do I contact Instacart Canada?
For customer service inquiries, please review Your Account Settings, visit Instacart’s Help Center, or call our Community Operations team at 1 (888) 246-7822.
How do I get a refund from Instacart?
To request a refund due to order issues, you must make your request within 7 days of your pickup or delivery. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won’t see refunds in your Instacart account.
Why is Instacart so slow?
Another reason Instacart is slow is that you’re not shopping at the best Instacart times. Jobs like Instacart rely on supply and demand, so if there aren’t many customers ordering groceries, there are fewer batches to go around for Shoppers.
Why did Instacart charge me $25?
Why is my card charged with a temporary authorization hold? We place a temporary authorization hold for a slightly higher amount than your estimated order total.
How do I avoid the Instacart service fee?
To opt out of the service fee, place an order through InstaCart normally. When you get to the final screen that shows your payment details and the price, tap the “Edit” button to the right of the “Service fee” option above the subtotal.
Why did Instacart charge me $10?
When you place your order Instacart places a temporary authorization hold for 15% higher than your total order at checkout. This authorization hold is placed in case your total is higher due to special requests, added items, replacement items, or weight adjustments.
Can I do Instacart with my boyfriend?
One cannot drive for Instacart with one’s husband unless the husband is also an Instacart employee. It is against Instacart regulations to shop with anyone who is not an Instacart employee with their own Instacart shopper account. It’s understandable why a person would like to have a spouse help them while they work.
Can my wife use my Instacart account?
The email stated that we cannot: Bring anyone along (including minors) who does not have an Instacart shopper account while providing services on our platform.
How much do you tip Instacart?
100% of your tip goes directly to the shopper delivering your order. The default tip is 5% or the percentage you chose for your most recent order, whichever is higher. There is a minimum suggested tip of $2 per individual store delivery.
How do I contact shopper support?
Does Instacart have a corporate office?
Here is the corporate headquarters address of Instacart, 50 Beale Street Suite 600 San Francisco CA 94105. Please do share your important information only. Please call corporate office phone number 1-888-246-7822 to talk with the headquarters staff of Instacart.
How do I cancel my Instacart subscription and get a refund?
Cancel your membership
- Log in to your Instacart account.
- Select the 3 horizontal lines in the upper left-hand corner.
- Select Your Express Membership.
- At the bottom right corner of the page, select Cancel membership. …
- Select Continue to cancel.
- Select your reason for leaving from the dropdown list.
- Select Cancel.
Why is Instacart charging me $99?
If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it.
Can I cancel Instacart?
You can cancel an order for a full refund without any additional fees before a shopper begins shopping. If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15.
How do I get my receipt from Instacart?
View digital receipt
You can also view your delivery receipt in your Instacart account. Tap the Orders icon in the bottom right corner of your screen. Tap the order you want to review. Tap Receipt.
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Last Updated: 25 days ago – Co-authors : 5 – Users : 9
